Complaints

Jex Health is a trading name of Healthwatch Limited (company number 06997189), which also trades as Mayfield Clinic. Mayfield Clinic's complaints policy below applies to Jex Health in full. The current version is always at mayfieldclinic.co.uk.

We are committed to delivering a high quality service. However, there may be times when your expectations are not met. For our full complaints policy, please contact the practice info@mayfieldclinic.co.uk requesting policy GQQ03. In summary, all comments and complaints are taken seriously. Complaints can be submitted by one of the following methods:

• In person – You can submit a complaint in person to the Practice Manager, Commercial Director or Clinical Director
• In writing by email – Please email info@mayfieldclinic.co.uk with subject “Complaint”
• In writing by mail – Please send to “Dr Amanda Northridge, Complaints, Mayfield Clinic, 256 Banbury Road, Oxford, OX2 7DE”

Your communication should include:

• Who or what has caused you concern
• Where or when the event took place
• What action, if any, has already been taken
• What action you hope your complaint will achieve

We aim to acknowledge your complaint within 5 working days, and respond to complaints within 14 working days.

For complaints related to medical management by an individual healthcare professional. The individual practitioner will respond within 7 days, and will consult with their professional insurance company before producing a full response. Mayfield Clinic only uses full qualified healthcare professionals; we have systems in place to review and audit our team.